Legal Centre

Every policy that governs this website, our software, and the work we do for clients, in one place. Written to be read rather than skimmed past, and kept current as the business changes.

Data and privacy

• Privacy Policy — what personal data we collect, why, who sees it, how long we keep it, and the rights you can exercise over it.
• Cookie Policy — every cookie this site can set, what it does and how long it lasts. Nothing non-essential runs until you allow it.
• Consent Policy — how we ask for permission, how we record it, and how to take it back.
• Website Forms Policy — the exact fields our contact form captures, where a submission travels, and how to have it deleted.
• Third-Party Policy — the full register of providers we rely on, what data reaches each one, and where they process it.
• Data Processing Addendum — the controller and processor terms that apply when we handle personal data on a client’s behalf.

Using this site

• Terms of Service — the rules for using varnandigital.com, intellectual property, liability and governing law.
• Acceptable Use Policy — what may not be done with our site and software, and the work we decline to take on.
• Disclaimer — how to read our performance figures and case studies, and why no agency can guarantee results.
• Accessibility Statement — where the site meets WCAG 2.2 AA, what we know is still imperfect, and how to tell us something blocks you.

Working with us

• Client Service Terms — the standard commercial terms for engagements: scope, fees, ad spend, intellectual property, confidentiality, termination and liability.
• Refund and Cancellation Policy — when a fee is refundable, how to cancel, and how quickly money comes back.
• AI Usage Policy — the models we use, what we send them and what we never will, and where a human still signs off.
• Communications Policy — how we run outreach on email, phone and messaging, and how to make it stop.

How these fit together

If two documents conflict, the more specific one wins. For an engagement, a signed statement of work takes precedence over any master services agreement, which takes precedence over the Data Processing Addendum, which takes precedence over the Client Service Terms and this site’s Terms of Service. For personal data questions, the Data Processing Addendum governs work we do on a client’s behalf, and the Privacy Policy governs everything else.

Keeping these current

Each document carries the date it last changed. We review the set at least annually, and immediately whenever we add or remove a service provider, adopt a new AI model, or change how the site tracks visitors. Where a change affects how we use your data, we ask for fresh consent rather than assuming the old answer still applies.